Troubleshooting Problems/Errors
- Troubleshooting: Error in MySQL Query
- Troubleshooting: Error message page isn't working (401 error message)
- Troubleshooting: Every time I try to create an account it keeps saying, “Could not connect to the reCAPTCHA service
- Troubleshooting: Getting an error message when creating or accessing an account
- Troubleshooting: How do I add a new student when there is a duplicate Student ID# in my account?
- Troubleshooting: How do I fix seeinng multiple percentile lines on a graph?
- Troubleshooting: I am trying to use my credit card to complete a transaction but your system won't let me. What could be the problem?
- Troubleshooting: I cannot view your training videos. What could be the problem?
- Troubleshooting: Inappropriate words are showing up in your tests
- Troubleshooting: My screen goes dark when I try to add or delete a student
- Troubleshooting: Only one test score showing when multiple tests have been manually entered
- Troubleshooting: Printing errors
- Troubleshooting: Problem when double-clicking and recording student errors on Chromebook
- Troubleshooting: Read-Aloud feature
- Troubleshooting: Recaptcha error message
- Troubleshooting: The easyCBM pages look all jumbled up. What is going on?
- Troubleshooting: The printed tests don’t show student responses, just the blank choices.
- Troubleshooting: The program is incorrectly scoring my student's test when I manually enter their answers
- Troubleshooting: What should I do if a student(s) doesn't finish Basic Reading testing after 30 minutes?
- Troubleshooting: When I try to create an account or renew my subscription, I keep getting an error message and nothing is processed.