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Problems

  • Troubleshooting: Error Message Page Not Working
  • Troubleshooting: I received a message about requesting a password change but it wasn't me.
  • Troubleshooting: Inappropriate words are showing up in your tests.
  • Troubleshooting: iPads outages and working intermittently
  • Troubleshooting: The printed tests don’t show student responses, just the blank choices.
  • Troubleshooting: The program is incorrectly scoring my student's test when I manually enter the answers. Is this a glitch?
  • Troubleshooting: When I try to create an account or renew my subscription, I keep getting an error message and nothing is processed
  • Troubleshooting: Why am I seeing multiple percentile lines on a graph?
  • Troubleshooting: Why are the assessments loading so slowly?
  • Troubleshooting: Why are the percentile lines not showing?
  • When my students went to take their test, they got a message saying "Sorry we're closed." How do I open the testing window?
  • Why am I not able to print our reports in color?

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