Troubleshooting: “Sorry We’re Closed” message

When you get this message, it is because a default setting has been changed in your account. The default setting has this feature disabled in all accounts.

Some account holders choose to limit the time tests can be taken by students and they set the time range. Remember to take into account the time zone you are administering the tests in. easyCBM programs are set to Pacific Standard Time. If you are getting this message it means your students are trying to take tests outside of the time window you have set.

To access this feature, first login to your account and go to the “Admin” tab. Now, go to the “Account Management” section and scroll all the way to the bottom of the page to the “Availability Hours for Online Tests” section. Click on disabled option if you don’t want to set a time or adjust the times for test administration. This is the default and preferred setting.

Make sure to click on the “Update Setting” button in order for the changes to take effect.