How do I transfer account ownership on an account I am taking over from a colleague?
The easiest way to do this is if you already have access to the account, meaning you know the current username and password. In this case you would first need to login and then change the account name and account email address (and password if you want to). Once that is done, and the account is in your name, then you can request a username change from us.
If you want to change your account password, name and email address, you can do it through your account once you login. To make these changes, login to your account and go to the "Admin" tab located in the upper right-hand corner. Once you click this tab, select the "My Account" and your account information will appear. You can edit the information (not the username) just make sure to click the "Update Your Account" button located in the lower left-hand corner of the page.
If you want to change your username you will need to make the request through the easyCBM support site. You must be the account owner to have this request completed. When changing a username you will need to supply us with your current username and the username you want it changed to. When changing a username, please refrain from using email addresses and only use letters, numbers, hyphens, and underscores, and spaces (all usernames must be unique and not used with another account).
If the account owner, and do not have access to the account, we will need this request made to us with your school's letterhead and your name and title listed on it. This is due to student privacy, FERPA, Federal law that protects the privacy of student education records) guidelines.
If you have a digital letter template with your school's letterhead on it, and you can write your request on it and include your name and title on it, that will do. We have to establish this request is coming legitimately from your school and not a clever student or scammer.
We will then need to know the email address or username of the original account you want changed. Then we will need the name of the person to transfer the account to, their email address, and the username you would like on the account (it must be information that is not already tied to an existing easyCBM accounts.