Troubleshooting Problems/Errors
- Troubleshooting: When I try to create an account or renew my subscription, I keep getting an error message and nothing is processed.
- Troubleshooting: When I try to download (generate) a report, I get an error message about some features might be lost if I save it in the comma-delimited (csv) format. What format should I use?
- Troubleshooting: Why am I not able to print our reports in color?
- Troubleshooting: Why are last year's benchmark test scores not showing in this year's records?
- Troubleshooting: Why are my manually entered test scores not saving?
- Troubleshooting: Why are my students seeing an error message when they login the the student site?
- Troubleshooting: Why are the assessments loading so slowly?
- Troubleshooting: Why are the percentile lines not showing?
- Troubleshooting: Why can't I add a student to my account?
- Troubleshooting: Why can't I give or administer a benchmark test?
- Troubleshooting: Why can't I see my student names when manually entering data?
- Troubleshooting: Why can't I see my student's test scores that I assigned them?
- Troubleshooting: Why is my computer not responding when entering data in easyCBM?
- Troubleshooting: “Sorry We’re Closed” message
- Trubleshooting: I am trying to access the video tutorials but when I click on them, nothing happens.