Troubleshooting: Why are the percentile lines not showing?

easyCBM Lite

If you have an easyCBM Lite account, there is nothing wrong with your account or setting, the percentile lines are set to appear September 1st. They do not show during what is considered the summer break as we have no data to support test scores, just those for the academic school year. After this date, the percentiles lines will appear on graphs, which is the program's official fall start of the academic school year. The percentile lines stop on June 30th and do not pick up again until September 1st.

easyCBM Deluxe

For teachers with Deluxe accounts, the percentile lines stop on June 30th and do not pick up again until the start of your benchmark testing date or after September 1st, whichever comes first.

Benchmark windows are opened and closed by a setting in a teacher's account. To access and adjust the date range setting, first login to the account and go to the “Admin” tab. Next locate the “Account Management” section and click on System settings. This setting must have the current date in it in order to show the lines.

Now, scroll down to the Benchmark Window Settings. To adjust this setting, select the opening and closing dates for the testing window. The benchmark window needs to be current for testing and the remaining benchmark dates need to be staggered with only one testing window open at a time. The dates also need to be moving forward in time.

After selecting the dates, please make sure to click on the “Update Benchmark Dates” button in order for the changes to take effect. An example of correct benchmark window for the 2024-2025 academic year is:

Fall Sept. 1 – Sept. 30, 2024

Winter Jan. 1- Jan. 31, 2025

Spring April 1 – April 30, 2025