Troubleshooting: Why are the percentile lines not showing?

easyCBM Lite

If you have an easyCBM Lite account, there is nothing wrong with your account or setting, the percentile lines are set to appear September 1st. They do not show during what is considered the summer break as we have no data to support test scores, just those for the academic school year. After this date, the percentiles lines will appear on graphs, which is the program's official fall start of the academic school year.

easyCBM Deluxe

For teachers with Deluxe accounts, the appearance of percentile lines is dependent upon when the benchmark window is open. Benchmark windows are opened and closed by a setting in a teacher's account. This setting must have the current date in it in order to show the lines. To access and adjust the date range setting, first login to the account and go to the “Admin” tab. Next locate the “Account Management” section and click on System settings.

Now, scroll down to the Benchmark Window Settings. To adjust this setting, select the opening and closing dates for the testing window. The benchmark window needs to be current for testing and the remaining benchmark dates need to be staggered with only one testing window open at a time. The dates also need to be moving forward in time. After selecting the dates, please make sure to click on the “Update Benchmark Dates” button in order for the changes to take effect. An example of correct benchmark window for the 2021-2022 academic year is:

Fall Sept. 1 – Sept. 30, 2021

Winter Jan. 1- Jan. 31, 2022

Spring April 1 – April 30, 2022

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