Accounts: Transferring account ownership when your email address changes

As an account owner, you will need to contact us so we can assist you.

In the case of a school that has changed their email address, you will need to provide us with both your original account address and the new email address you want associated with your account. We will change the email address and you will be able to access the account via your account password.

In the case of moving outside your school area, we cannot make an account transfer. Because of FERPA laws and data privacy regulations, the students and their data belong to the school in which they reside, even if you own the account.

If this is your situation, you are welcome to create a new account. If you purchased the account, and can do so, please send us a copy of the digital receipt you received at the time of purchase. If you don't have a receipt, still contact us and provide us with both your original account email address and the new email address you want to replace it. We will work with you to confirm your payment information.