Help Center : Teacher Edition

Troubleshooting: My screen goes dark when I try to add or delete a student.

This is a problem we have not been able to reproduce from our end but we do have something to try.

Open your account in Chrome and then put it in the Incognito mode.

Generally browser extensions are disabled in Incognito mode. This is a test to see if one of the browser extensions is causing this issue. Incognito mode may help you find out if/which of your extensions is causing this issue so you can remove it.

To open your account in this new window:

1. Go to the 3 vertical dots in the top right corner

2. Click on “New Incognito Window”

 

Last Updated: December 10th, 2020
Filed under: How To Use