Help Center : Teacher Edition

When my students went to take their test, they got a message saying “Sorry we’re closed.” How do I open the testing window?

When you get this message, it is because a default setting has been changed in your account. You will need to adjust this setting in order to change the testing window.

The ability to set the availability of hours for online testing is a feature determined by a setting in an easyCBM account. To access this feature, first login to your account and go to the “Admin” tab. Now, go to the “Account Management” section and scroll all the way to the bottom of the page to the “Availability Hours for Online Tests” section. Click on disabled option if you don’t want to set a time or adjust the times for test administration. This is the default and preferred setting.

Remember to take into account the time zone you are administering the tests in. easyCBM programs are set to Pacific Standard Time. Make sure to click on the “Update Setting” button in order for the changes to take effect.

Last Updated: March 24th, 2017
Filed under: FAQ,How To Use