Help Center : Teacher Edition

Troubleshooting

Troubleshooting: I cannot view your training videos. What could be the problem?

Our tutorials and training videos are embedded in youtube. If you have blocking software that restricts youtube, they won't work. 
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September 9th, 2021 ... [ , ]

Troubleshooting: I received a message about requesting a password change but it wasn’t me.

Chances are someone with a similar account information requested a password change thinking their information was yours.  Since it was 
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April 8th, 2021 ... [ , , ]

Troubleshooting: Why are the assessments loading so slowly?

We suggest using Chrome with minimal plugins or extensions enabled. The average load time for these pages is less than 
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March 10th, 2021 ... [ , ]

Troubleshooting: Inappropriate words are showing up in your tests.

This is a case of DOM manipulation by the student. EasyCBM would never have words like that in our copy. 
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March 4th, 2021 ... [ , ]

Troubleshooting: Chromebook syntax error occurs when a word is double clicked to underline.

Within the easyCBM system, there is no underline option. The first click should put a line through the word (marking 
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March 4th, 2021 ... [ , , ]

Troubleshooting: Problem when double-clicking and recording student errors on Chromebook

When using a Chromebook to track time and errors, a syntax error occurs when the word is double clicked to 
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February 22nd, 2021 ... [ , ]

Troubleshooting: I just registered for an account and when prompted to log in, was given an error message of invalid username and password.

Most likely you attempted to create an account, it did not go through. After you click on the register button, 
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February 12th, 2021 ... [ ]

Troubleshooting: Error Message Page Not Working

The 401 error message being received means forbidden. Try restarting the browser and log back in. It may mean the 
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January 26th, 2021 ... [ , , ]

Troubleshooting: Error in MySQL Query

The system is set to automatically log people out after 24 minutes of inactivity. When this happens you will receive 
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January 14th, 2021 ... [ , , ]

Troubleshooting: My virtual pen on my Chromebook will not work with easyCBM. What should I do?

Some users rely on TextHelp products like read&write to mark up PDFs. There seems to be a bug in one 
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December 18th, 2020 ... [ , ]