Help Center : Teacher Edition

Troubleshooting

Troubleshooting: Error in MySQL Query

The system is set to automatically log people out after 24 minutes of inactivity. When this happens you will receive 
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January 14th, 2021 ... [ , , ]

Troubleshooting: My virtual pen on my Chromebook will not work with easyCBM. What should I do?

Some users rely on TextHelp products like read&write to mark up PDFs. There seems to be a bug in one 
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December 18th, 2020 ... [ , ]

Troubleshooting: My screen goes dark when I try to add or delete a student.

This is a problem we have not been able to reproduce from our end but we do have something to 
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December 10th, 2020 ... [ ]

Troubleshooting: I have tried but been unable to set up a Lite account, can you help?

Some schools have a firewall privacy that causes this issue. I would suggest trying to register from a mobile device. This has 
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December 10th, 2020 ... [ ]

Troubleshooting: I administered 7 tests but only 5 data points are showing up on the graph. What’s wrong?

The problem is in when the data was manually entered. In the column to the immediate right of the Teacher 
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December 2nd, 2020 ... [ , , ]

Troubleshooting: Password Reset Problems

Does a teacher’s username have a space, apostrophe, or other non-alpha numeric symbol in it? Items like a space could 
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December 2nd, 2020 ... [ ]

Troubleshooting: “Sorry We’re Closed” message

When you get this message, it is because a default setting has been changed in your account. The default setting 
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November 18th, 2020 ... [ , ]

Troubleshooting: Why can’t I see my student’s test scores that I assigned them?

The place to start is to walk through the testing process. First, go to the Students tab and then look 
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November 16th, 2020 ... [ , ]

Troubleshooting: Why are my students not able to remotely login to their portal and take their tests?

Does a teacher's username have a space, apostrophe, or other non-alpha numeric symbol in it? Items like a space could 
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November 13th, 2020 ... [ , ]