Help Center : Teacher Edition

Problems

Troubleshooting: I received a message about requesting a password change but it wasn’t me.

Chances are someone with a similar account information requested a password change thinking their information was yours.  Since it was 
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April 8th, 2021 ... [ , , ]

Troubleshooting: Why are the assessments loading so slowly?

We suggest using Chrome with minimal plugins or extensions enabled. The average load time for these pages is less than 
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March 10th, 2021 ... [ , ]

Troubleshooting: Inappropriate words are showing up in your tests.

This is a case of DOM manipulation by the student. EasyCBM would never have words like that in our copy. 
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March 4th, 2021 ... [ , ]

Troubleshooting: Chromebook syntax error occurs when a word is double clicked to underline.

Within the easyCBM system, there is no underline option. The first click should put a line through the word (marking 
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March 4th, 2021 ... [ , , ]

Troubleshooting: Error Message Page Not Working

The 401 error message being received means forbidden. Try restarting the browser and log back in. It may mean the 
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January 26th, 2021 ... [ , , ]

Troubleshooting: The program is incorrectly scoring my student’s test when I manually enter the answers. Is this a glitch?

Most likely what is happening is the wrong item is being entered into the system. If the letter placement of 
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January 28th, 2019 ... [ , , ]

Why am I not able to print our reports in color?

If the report appears in color on your computer screen, it should print in color. Here are some things you 
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July 6th, 2017 ... [ , ]

When my students went to take their test, they got a message saying “Sorry we’re closed.” How do I open the testing window?

When you get this message, it is because a default setting has been changed in your account. You will need 
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March 24th, 2017 ... [ , , , ]

Why am I seeing multiple percentile lines on a graph?

The appearance of multiple percentile lines has to deal with the adjustment of your benchmark date range settings. When starting 
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September 2nd, 2016 ... [ , , , ]

Why are the percentile lines not showing?

easyCBM Lite If you have an easyCBM Lite account, there is nothing wrong with your account or setting, the percentile 
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December 3rd, 2015 ... [ , , , ]