Help Center : Teacher Edition

Problems

The system appears to incorrectly score the responses I enter manually into the scoresheet. Is this a glitch?

Please keep in mind, the answer options do automatically/randomly switch positions — this is an important tenant of Universal Design 
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January 28th, 2019 ... [ , , ]

My students are unable to hear the questions from the read aloud feature.

The easyCBM program needs Flash in order to work. First, see if the Flash program has been downloaded and enabled 
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December 12th, 2017 ... [ , , , ]

Why am I not able to print our reports in color?

If the report appears in color on your computer screen, it should print in color. Here are some things you 
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July 6th, 2017 ... [ , ]

When my students went to take their test, they got a message saying “Sorry we’re closed.” What do I do for this?

When you get this message, it is because you have changed a default setting that needs to be adjusted. The 
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March 24th, 2017 ... [ , , , ]

Why am I seeing multiple percentile lines on a graph?

The appearance of multiple percentile lines has to deal with the adjustment of your benchmark date range settings. When starting 
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September 2nd, 2016 ... [ , , , ]

Problem adding a student

If you are having trouble entering a student, try entering the new student and leave the ID# blank to auto 
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December 16th, 2015 ... [ , ]

Why am I unable to give a benchmark test?

Items to check: There is a date range setting that is determined by the teacher/account holder. The benchmark window needs 
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December 8th, 2015 ... [ , ]

Why are the percentile lines not showing?

There is nothing wrong with your account or setting, the percentile lines are set to appear on September 1st.  They 
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December 3rd, 2015 ... [ , , , ]