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Troubleshooting

  • Troubleshooting: Why am I not able to print our reports in color?
  • Troubleshooting: Why am I seeing multiple percentile lines on a graph?
  • Troubleshooting: Why are my manually entered test scores not saving?
  • Troubleshooting: Why are my students not able to remotely login to their portal and take their tests?
  • Troubleshooting: Why are the assessments loading so slowly?
  • Troubleshooting: Why are the percentile lines not showing?
  • Troubleshooting: Why can't I give or administer a benchmark test?
  • Troubleshooting: Why can't I see my student names when manually entering data?
  • Troubleshooting: Why can't I see my student's test scores that I assigned them?
  • Troubleshooting: Why is my computer not responding when entering data in easyCBM?
  • Troubleshooting: “Sorry We’re Closed” message
  • Trubleshooting: I am trying to access the video tutorials but when I click on them, nothing happens.
  • When I try to download (generate) a report, I get an error message about some features might be lost if I save it in the comma-delimited (csv) format. What format should I use?
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